HealMySole Return & Refund Policy

Your satisfaction is our priority

Overview

At HealMySole, your satisfaction is our priority. We stand by the quality of our products and want you to feel confident shopping with us. If for any reason you're not happy with your purchase, we're here to make things right with a simple, hassle-free return process.

Returns

• • You have 90 days from the date of delivery to return your item.
• • To be eligible for a return:
  • ◦ Items must be unused, in their original condition, and in the original packaging.
• • We offer free shipping on all returns to make your experience easy.

Refunds

• • Once we receive and inspect your return, we will notify you of the approval status.
• • Approved refunds will be processed to your original payment method within 5-10 business days.
• • Please note: Refund times may vary depending on your bank or credit card provider.

Exchanges

• • If your item arrives defective or damaged, please contact us immediately.
• • We will happily cover all costs and issue a full refund or replacement, whichever you prefer.

Shipping Costs

• • All return shipping is free.
• • For defective or damaged items, HealMySole will also cover the original shipping cost if applicable.

How to Start a Return

To initiate a return:

1. Email us at hello@healmysole.com with:
   • ◦ Your order number
   • ◦ The reason for your return
2. Our friendly support team will send you a prepaid return label and further instructions.
3. Pack your item securely and drop it off at the indicated shipping carrier.

Contact Us

Questions about your order or this policy? We're here to help.
Reach out anytime at hello@healmysole.com