HealMySole Privacy Policy

Last updated: July 2, 2025

Introduction

Welcome to HealMySole. We operate this store and website, including all related content, features, tools, products, and services (collectively, the "Services"), to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase, or communicate with us through our Services.

HealMySole is powered by Shopify, which enables us to provide these Services to you. If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will control.

By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we say "personal information," we mean information that identifies or can reasonably be linked to you. It does not include data that is anonymous or de-identified.

Depending on how you interact with us and applicable law, we may collect:

  • Contact details: Name, billing and shipping addresses, phone number, email address.
  • Financial information: Payment card details, transaction information, payment confirmations.
  • Account information: Username, password, security questions, preferences, settings.
  • Transaction history: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
  • Communications: Any information you share with us via customer support or other contact.
  • Device information: IP address, browser type, device type, network connection details, unique identifiers.
  • Usage information: Your interactions with our Services, including navigation and visit timestamps.

Sources of Personal Information

We collect personal information from:

  • Directly from you: When you create an account, purchase, communicate with us, or otherwise provide information.
  • Automatically: Through your device when you visit our website, including via cookies and similar technologies.
  • Service providers: Partners that enable our technology and process information on our behalf.
  • Third parties and partners: For example, marketing or analytics partners.

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve our Services

  • Process payments, fulfil orders, handle returns and exchanges
  • Create and manage your account
  • Remember your preferences and recommend products
  • Send notifications related to your orders or account

Marketing and Advertising

  • Send marketing emails, texts, or postal mail
  • Show you online advertisements for products or services, including based on past purchases or browsing

Security and Fraud Prevention

  • Authenticate your account
  • Detect and prevent fraud, illegal activities, or security threats

Communication and Support

  • Provide customer service and respond to inquiries

Legal Compliance

  • Comply with applicable laws, respond to legal requests, enforce our policies and terms

How We Share Your Personal Information

We may share your information:

  • With Shopify: Our platform provider for operational, security, and improvement purposes
  • With vendors and service providers: For IT, payments, fulfilment, shipping, customer support, analytics
  • With marketing partners: To provide personalised marketing and advertising
  • With your consent: Such as when you use social media integrations or request sharing
  • Within our corporate group: Including affiliates for internal business purposes
  • For legal reasons or business transactions: Such as mergers, acquisitions, legal compliance, or to protect rights

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes your personal information to provide and improve these Services. Shopify may process your information alongside data from other merchants to enhance its services. You can learn more about Shopify's privacy practices here: Shopify Privacy Policy.

Third-Party Links

Our website may include links to third-party sites. We do not control these sites and are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any information.

Children's Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect their information. If you believe a child has provided us their information, please contact us to request deletion.

Security and Retention

We use reasonable security measures to protect your personal information. However, no system is completely secure. Avoid sending sensitive information via unsecured channels.

We retain your information as needed to provide services, maintain your account, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access/Know: Request details about your personal information.
  • Delete: Ask us to delete your personal information.
  • Correct: Update inaccurate personal information.
  • Portability: Obtain a copy of your personal information for transfer to another provider.
  • Opt-out of sale or sharing: Prevent your information from being used for targeted advertising.

To exercise these rights, please contact us at hello@healmysole.com. We may need to verify your identity before completing your request.

International Transfers

Your information may be transferred, stored, and processed outside your country of residence. Where required, we use legal mechanisms such as Standard Contractual Clauses to protect these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date. We encourage you to review it regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us at:

Email: hello@healmysole.com
Address: 86-90 Paul Street, London, ENG, EC2A 4NE, GB